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Delivery
We deliver across India. Orders are typically processed within 1–2 business days. Delivery takes 4–7 business days depending on your location metro cities are usually faster, remote pin codes may take a little longer.
Once your order ships, you’ll get a tracking number via email or WhatsApp so you can follow it along the way.
We don’t deliver outside India at the moment.
If your order hasn’t arrived within 10 business days, reach out and we’ll look into it.
Returns
You can return most items within 15 days of delivery, as long as they’re unused, unwashed, and in their original packaging with tags intact.
We don’t accept returns on items that have been used, damaged after delivery, or are missing parts.
Who covers return shipping:
- If the item arrived damaged, defective, or we sent the wrong product we cover the return shipping.
- If you’re returning for any other reason (change of mind, wrong size ordered, etc.) return shipping is at your cost.
Refunds: Once we receive and inspect the return, we’ll process your refund within 5–7 business days. You can choose between a refund to your original payment method or store credit. Store credit is usually faster.
To start a return, contact us on WhatsApp or email with your order number and a photo of the item.
Help
We’re here if something’s off or you just have a question.
WhatsApp: +91 9265539037
Email: info@hopkid.in
We respond within 24 hours on business days. For the fastest reply, WhatsApp works best.
Common questions we can help with:
- Order status and tracking
- Wrong or damaged item received
- Returns and refunds
- Size or product queries before you buy
If your order shows delivered but you haven’t received it, write to us within 48 hours and we’ll take it up with the courier.